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Causes of Towing Accidents and How they Can be Avoided

In the process of providing towing services, it is possible to carry on without getting involved in an accident or incident. It is also possible to get into an accident regardless of the level of your experience and being prepared for any eventuality would be a good weapon.

The following are some of the common reasons why towing accidents occur and how they can be avoided:

  • Poor maintenance of the towing vehicle: A towing truck will require routine checks so that you can make sure that everything is in good working condition. You should ensure that the tires have the right pressure and are in good shape, all the rust is removed, and that all the parts that require greasing are taken care of.
  • Poor lighting of the towing truck: If the towing vehicle does not have sufficient lighting, the possibility of other vehicles hitting it especially at the back is very high. If you are hit by a vehicle from behind and he is able to prove that there was inadequate lighting, the insurance company will not offer any compensation and you will have to bear the cost of the repairs from your pocket.
  • Towing Accessories: You should ensure that before the towing process begins, all the accessories are in good shape. A good tow driver will ensure that if any of the accessories are not in a good working condition, they are replaced as soon as possible so that you will be ready for your next tow. The accessories should also be properly fitted so that they will not become loose in the middle of the road when towing a vehicle as this will not only be risky for you but for the other road users.
  • Inattention of the tow driver: If the driver of the towing vehicle is distracted when driving, there is a possibility of making the wrong move which would create an imbalance leading to accidents. The driver should avoid getting into a phone conversation while driving as this is among the major causes of distraction. Following the traffic rules is also vital and ensuring that every turn you intend to take is well thought of before embarking on it.

It is also important to ensure that the towed vehicle is properly balanced so that it will not sway while on the road. The driver should be able to have a clear view of the back of the towing vehicle so that in case he notices a mishap, he will pull over and rectify it before it becomes worse.

Tow drivers should also ensure that the towing capacity had not been exceeded. Towing a vehicle that exceeds the weight that a towing track has been made to carry will not only damage the towing truck but will also be a risk to the other road users when towing.

As much as the tow driver remains careful when towing, there are instances where an accident may occur due to the fault of the other road users. Remaining calm and in control will ensure that your vehicle will not suffer from too many damages and that the towed vehicle remains intact.

 

How to Increase Towing Charges Without Losing Customers

Every businessman who sets up a business including the provision of towing services is in it for the monetary gain. A towing company that is in its initial stages may charge a lower price in an effort to get more clients. However, as the company grows, there will be a need to raise the prices so that you can maximize your profits. Below are some great tips that will guide you when readjusting towing prices upwards:

  • Notify your clients about the intention to raise the prices: To avoid losing your existing clients as a result of the increased prices, you should notify them of the need to raise the cost of your services so that they will be ready when next they require your services.

The notification about the increased prices should explain why you have to raise the prices and if this is done using the right tone, no customers will be lost.

  • Increase the prices in phases: If you intend to raise the prices by a certain percentage, you can break down the percentages such that you will not raise the price by a big percentage at once.
  • Provide excellent services: Every customer appreciates excellent, high-quality, as well as affordable services. Let the customers feel the value of the amount of money they will be paying for the services and you will have them coming back for more.
  • Concentrate on the customers who can pay a good amount as long as you are providing quality services: If you get a customer who is not putting too much emphasis on the price he is paying for the towing services as long as the quality of the services are good, concentrate on them. If such customers are given a professional treatment, they will not take off if the prices are increased.
  • Incorporate other services: You can add some extras in addition to the towing services and in doing this, the customers will not complain about the increased prices. You should offer a better deal to your clients before letting them know of the intention to raise the prices.

When raising the prices for your towing services, you can choose to have the new rates for any new client while the existing clients will be charged the old price. This may go on for some time within which you will notify your clients about the intention to raise the prices.

When increasing the cost of your services, you can concentrate on the services that bring in the highest income while letting the cost of the low paying services remain the same. The high cost of the towing service, which is the most popular in this case will have a positive impact on the company’s income.

The customers who are unwilling to pay the increased cost of the towing services can be given a lesser option according to the value for their money. This should be explained to them so that they make a choice between having the best services and having to pay less for substandard services. With such tactics in place, you will notice that all the customers will eventually agree to pay the higher price for the towing services.

 

 

 

Building a Good Reputation When Towing

Having a good reputation is vital to the success of your towing business as this is what the customers will talk about when they meet someone who requires towing services. For a towing business to thrive, every effort must be put in place to ensure that every customer who contacts you for a service is contented with the quality of the services offered. Here is a simple guide on how you can get your clients speaking positively about your towing company:

  • Make a good first impression: When a customer contacts you for a towing service, ensure that you make your first contact memorable. Greeting them with a smile and letting them know your name is a good introduction that will make the customer have faith in you.
  • Get to the customer within the agreed time: When you are called upon to provide towing services, ensure that you arrive within the agreed time. Do not make promises that you will not be able to keep as this will make the client lose faith in your company.
  • Be sympathetic: When a person is in a situation where he will require towing services, he may not be in the right frame of mind and may even snap at you when you try to get a conversation going. It will be prudent to ignore any negative comment from the customer and focus on doing your job. Putting yourself in the shoes of the client who needs the service will make it easier to handle anything the customer may say to you, however negative.
  • Be neat and presentable: As the tow driver, it is important to note that you are the reflection of your towing company and your appearance matters a lot. You should have a change of clothing in your towing truck and some water that you will use in cleaning your hands once a job has been completed. No customer will have faith in a tow driver who still has the dirt accumulated from his previous job.
  • Keep the towing truck tidy: At times, you may need to give your client a ride and it will not be very pleasant when he gets in and find a lot of trash in the cabin. This will ruin your good image as the customer may get to the conclusion that you are not organized.
  • Ensure that your ID is visible to the customers: To assure the customer that you are conducting a transparent business, it is important to let them see the details in your ID document.
  • Ensure that there is clear communication with the driver of the towed vehicle: You should encourage the driver of the vehicle being towed to keep updating you about the condition of the vehicle in the towing process. This will ensure that any incidence is handled on time so that you can prevent further damage to the towed vehicle.

Dealing with a person who is going through a stressful situation requires a lot of patience and a positive attitude. Even when the situation demands otherwise, keep smiling as this is what will make the customer contact you the next time he will need towing services.

 

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